LISTEN & LEARN

LAB SESSIONS

Putting high-growth home care agencies under the microscope to see what works, what doesn’t, and why.

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Leadership Lessons from Three Top Home Care Tech CEOs

Growth Projection = Market Reverb + Financial Foresight + Operational Discipline

The Retention Playbook of a $32M Home Care Agency (Jen Kulig)

Weekly check-ins + field visits + specialized training + point system (RISE program) = <15% turnover in first 90 days

Why He Needed to Reinvent His 30-Year Old Home Care Business (Bob Roth)

Visibility + Partnerships + Advocacy = Market Leadership

How to Keep Caregiver Applicants from Dropping Off (Louie Frank)

Hiring Funnel: Applicants → Qualified → Contacted < 30 min → Scheduled → Interviewed → Hired

6 Tools, 3 Workflows, and 1 Formula to Scale Up with AI in Home Care (Matt Ericksen)

Overall Productivity Index = (Hours Reclaimed × Avg. Hourly Cost) − Weekly AI Tool Cost

How to Crack the Community Care Model Inside Independent Living (Rob Rister)

Community Size (100+) + Scalable Staffing (1:8–12 ratio) + Simple Daily Pricing = Sustainable Revenue in Independent Living

From Unread Emails to a Seat at the Table at the Nation’s Number Two Rehab Hospital

Education + Consistency + Humility + Composure + Patience = Growth

The Story and Strategies Behind Live Well Scaling to $25M in 2.5 Years (Reggie Mackey)

Hire People (Employees) + Trust People (Office Team) + Help People (Referral Sources) = Get More People (Clients)

7 Things Leaders Need to Stop Doing in Their Home Care Business (Clint Nobles)

Speed of Success = Think It. Do it. Fix it. Leverage it.

How Smart Home Technology is Redefining Aging in Place

Client Autonomy + Family Peace of Mind + Caregiver Efficiency + Health Care Integration = Connected Care Ecosystem

Three Current Home Care Insurance Trends You Shouldn’t Ignore (Gavin Studner)

Ask your broker: what are you doing for me + what can you do for me + where is my exposure

What the Top 10 Right at Home Offices are Doing to Attract and Retain Caregivers

Caregiver Retention = Personal Relationships x Consistent Communication x Feedback Culture

How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)

Clearly defined roles + Robust training/onboarding + Dedicated oversight + Reliable staffing parter + Consistent communication + Accountability system = Successful VA Integration

Recruitment & Retention

Why Private Pay Referrals are Earned, Not Asked For (Gabrielle Pumpian)

QUAD Formula = Qualify + Understand + Align + Deliver

What It Takes to Build a Successful Home Care Company in a Rural Market (JM & Michele Simmonds)

Go Where Others Won’t + Build Community Trust + Deliver Consistently = Rural Home Care Domination

5 Ways to Streamline and Increase VA Billable Hours (Greg Bean)

VA Referral Sources x Education + Advocacy = Qualified VA Clients → Scaled VA Census

3 Differentiators Behind Family & Nursing Care’s $60M Family-Owned Business (Neal Kursban)

Relentless Feedback Loop + Value-Driven Culture = Premium Service

What One Hour of Care Really Costs Your Home Care Business (Dana Charumbira)

Gross Profit per Hour = Client Rate - (Wage + FICA + SUTA + W/C)

keep an eye out for episode show notes for More related links & resources.

How Village Caregiving Scaled from One Office to 60 in 22 States (Jeff Stevens)

Scale (8-60+ offices) = Agility + Velocity + Integration

How One Owner Built a Home Care Business That Runs Without Them (Mike Hoskin)

Hiring Branch Managers = 1) heart for the elderly + 2) willingness to learn + 3) self-starters

What’s Beneath the Surface of the Caregiver Shortage (Christian Alaimo)

Cycle: CG Engagement → CG Satisfaction → CG Retention & Performance → Business Outcomes

Strategies Behind Building a Dementia-First Home Care Business (Jonah Francis)

Purpose-Filled Dementia Care = Better Relationships, Better Care, Better Life

What’s Holding Home Care Owners Back and Breaking Down Those Barriers (Deanna Keppel)

Engagement + Strategic Planning + Execution = Franchise Growth & Success

Think Like a Nurse, Lead Like a CEO (Laura Coyle)

Nursing Process: Assessment > Diagnosis > Planning > Implementation > Evaluation

How to Bridge the Gap Between CEO and Caregiver (Alex Chamberlain)

Don't just write care plans—write job descriptions to set the caregivers up for success.

How to Build Opportunity-Driven Relationships to Expand Service Lines (Kevin Smith)

Home Care + Care Management + Move Management + Private Pay Nursing = Integrated Senior Care

3 Strategies to Achieve Long Term Office Staff Retention (Catherine Vergara)

Respect + Trust + Communication = Engagement → Retention

The 3-Level Career Path for Caregiver Growth & Leadership (Aaron Stapleton)

Foundation > Enhanced Skills > Leadership Path = Professionalizing Caregivers

How to Become The Authority for Aging in Your Market (Kelly Adams)

G.A.P.S = Get curious. Ask better questions. Position yourself as a resource. Show up consistently.

Recruitment & Retention

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