The Home Care Insurance Experts

What are the most common coverage gaps you see in home care businesses’ policies that could leave them vulnerable?

Improper auto coverage

No employment practices liability coverage

Liability coverage has exclusions for some types of medical services, child services, or elder services

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What is your process for assisting home care clients when they need to file a claim?

Unlike most brokers, we have a dedicated in-house claims team. Each client gets a dedicated claims rep who sits in their office. So, when a claim needs to get filed, we help them file with the carrier and track the claim. Our team works with, and when necessary, fights against the insurance carrier, not you. We call it, claims advocacy.

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What is special about this exclusive home care insurance program your team created?

Covers you for exactly what you need as a home care operator. We crafted this program specifically for home care operators so they can rest easy at night. But not only did we craft it to help from a coverage perspective, with our economy of scale as Acrisure and a $4.5B brokerage firm, we give clients that access to this program at a preferred rate. We saw a need in the industry and we filled it, that’s what Gavin loves about working for Acrisure is that they are innovative in an insurance industry that is archaic.

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What sets you apart from other brokers who offer insurance for home care agencies?

Industry knowledge—we know home care inside and out.

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What’s the secret behind your 94% customer retention rate—how are you doing it?

Trust is everything in relationships. Trust in your attorney, Trust in your accountant, Trust in your insurance broker. All 3 protect you and your assets.

Communication. From general servicing like audits, and certificates to high-level business conversations, we communicate. We don’t just place insurance policies and leave until the following year when it’s time to renew. We are there providing resources throughout the year to help.

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